FAQs - ShimHER Jewelry Boutique - Charitable Statement Jewelry - Greensboro, NC

FREQUENTLY ASKED QUESTIONS

About ShimHER

What makes ShimHER Jewelry Boutique different?
ShimHER is jewelry with purpose. In addition to offering statement-making pieces designed to complement your style, we donate 10% of all online sales to support women, children, and families in our community.

Is ShimHER a nonprofit?
No. ShimHER Jewelry Boutique is a for-profit brand with a charitable commitment. We incorporate giving into our business model, but purchases made through our website are not tax-deductible.

Giving & Community Support

How does the 10% donation work?
We donate 10% of all online sales to A Joyous Transition Inc.., a local 501(c)(3) nonprofit organization. Donations are made directly by ShimHER as part of our ongoing commitment to community support.

When are donations made?
Donations are made on an ongoing basis as part of our regular operations. For more details about our impact, please visit our Giving Back page.

Does the 10% donation affect pricing?
No. Our charitable commitment is built into our business model. You are not charged an additional fee at checkout.

What is the grocery gift card program?
We are developing a grocery gift card program designed to provide support to individuals and families experiencing food insecurity and food-related hardship. Updates will be shared as the program begins serving the community.

Orders & Shipping

How long does it take to process my order?
Orders are processed within 24–48 business hours (Monday–Friday). Orders placed after 2:00 PM EST begin processing the next business day.

How long does shipping take?
Standard shipping is estimated at 5-8 business days. Priority shipping is estimated at 2–3 business days. Delivery timelines are estimates provided by USPS and are not guaranteed.

What if my package says delivered but I can’t find it?
Once a package is marked delivered by the carrier, we are unable to replace or refund the order. Please verify your shipping address carefully before completing your purchase.

Can I change or cancel my order after it’s placed?
No. Orders cannot be changed or canceled once they have been placed. Please review your order carefully before completing your purchase.

Returns & Product Care

Do you accept returns?
All items are final sale.

What if my item arrives damaged?
If you believe you have received a defective item, please contact us within 24 hours of delivery with clear photos of the item and packaging. Additional details can be found on our Store Policies page.

What materials are your jewelry pieces made from?
ShimHER offers fashion (costume) jewelry designed for style and statement. Our pieces are not fine jewelry and are intended for occasional or everyday fashion wear. Proper care will help preserve their appearance over time.

Will the jewelry tarnish?
As with most fashion jewelry, exposure to moisture, lotions, perfumes, and sweat may affect longevity over time. Removing jewelry daily and storing it properly will help maintain its shine.

How should I care for my jewelry?
Remove jewelry daily and avoid wearing it while sleeping, showering, or swimming. Store pieces in a dry place to help preserve their shine and longevity.

Payments & Security

Is my payment information secure?
Yes. All payments are securely processed through Shopify Payments using encrypted technology.